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Zingerman's Guide to Giving Great Service

Our Price $ 17.56  
Retail Value $ 19.95  
You Save $ 2.39  (12%)  
Item Number 399262  
Buy New $17.56

Item Specifications...

Est. Packaging Dimensions:   Length: 6.26" Width: 5.96" Height: 0.97"
Weight:   0.3 lbs.
Binding  CD
Publisher   Listen & Live Audio, Inc.
ISBN  1593160461  
EAN  9781593160463  

Availability  3 units.
Availability accurate as of Oct 24, 2016 03:02.
Usually ships within one to two business days from La Vergne, TN.
Orders shipping to an address other than a confirmed Credit Card / Paypal Billing address may incur and additional processing delay.

Item Description...
They've been teaching service for so long at Zingerman's that it's hard to remember a day when they didn't. When they got into business in 1982, Paul Saginaw and Ari Weinzweig had only two other people on staff. And although all four were working hard to give great service, yet they we weren't doing formal training classes on the subject. When you're a little start-up business, they thought, who has time? Their motto: Be really nice to customers, smile, and get them what they wantenthusiastically, energetically, and accurately; thank people for their business; work a million hours a week in the process; figure that our employees would just pick it up from the way they were doing it, and, well, the rest would take care of itselfwhich is true and not true. It did work out and happily they're still going -- and growing -- strong. But it was far from that simple. These five elements of service success teaching, defining, living, measuring, and rewardingform the heart of this audiobook.

Buy Zingerman's Guide to Giving Great Service by Ari Weinzweig from our Audio Book store - isbn: 9781593160463 & 1593160461

The team at Christian Bookstore .Net welcome you to our Christian Book store! We offer the best selections of Christian Books, Bibles, Christian Music, Inspirational Jewelry and Clothing, Homeschool curriculum, and Church Supplies. We encourage you to purchase your copy of Zingerman's Guide to Giving Great Service by Ari Weinzweig today - and if you are for any reason not happy, you have 30 days to return it. Please contact us at 1-877-205-6402 if you have any questions.

More About Ari Weinzweig

Register your artisan biography and upload your photo! Ari Weinzweig, along with Paul Saginaw, founded in 1994 Zingerman's Community of Businesses, which includes Zingerman's Delicatessen, Zingerman's Creamery, and Zingerman's Bakehouse. He lives in Ann Arbor, MI.

Ari Weinzweig currently resides in the state of Michigan.

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Product Categories
1Books > Audio CDs > Business > General   [407  similar products]
2Books > Subjects > Business & Investing > General   [29767  similar products]
3Books > Subjects > Business & Investing > Industries & Professions > Customer Service   [210  similar products]

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Reviews - What do our customers think?
Customer Service  May 15, 2008
This is a great read for leading improvement for customer service. You'll keep coming back to it for reference and more ideas.
Best book on Custumer Service  Mar 24, 2008
In my opinion this is one of the best books I have ever read addressing customer service. If you want to have a successfull business it would be great to start it with this book as your bible. The information that this book covers is useful in all service businesses not just food service.
Zingerman's Guide DVD available too!  Oct 26, 2007
Ari's got a great book. So good that I asked if I could turn the book into DVD training series. Check out Zingerman's (ZingTrain) and look for it there. Get a brownie or corned beef sandwich while you're at it.
simple well grafted guide to great service  Apr 2, 2007
Ari takes the fine art of customer service and makes it practical, accessible, and quickly usable by others in the service business.

short on theory, long on practicality and humor, I've purchased 35 copies of this book so far...and will keep buying and giving more
Relevant to ALL Businesses  Feb 12, 2007
A refreshing approach to running a business and how to provide top-notch customer service. This is a quick read and well worth it. Whether you are in the restaurant business or any other trade, this book gives great advice. I look forward to eating at Zingermans when I visit Ann Arbor.

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