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Who Owns the Data? Using Internal Customer Relationship Management to Improve Business and IT Integration [Paperback]

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Item Number 249580  
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Item Specifications...

Pages   230
Est. Packaging Dimensions:   Length: 8.88" Width: 6.08" Height: 0.51"
Weight:   0.69 lbs.
Binding  Softcover
Release Date   Sep 13, 2005
Publisher   Tate Publishing & Enterprises
ISBN  1933290862  
EAN  9781933290867  

Availability  0 units.

Item Description...
We are drowning in information. Yet, Who Owns the Data? What Data? Can it be Owned? Author uses lay terms to explain how organizing data and distributing it becomes valuable in making companies better managers of business operations.

Publishers Description
Finally, a book that not only explains how quality IT management can take your business to the next level; it also shows you how to get there And, big bonus?it tells you in plain English. Who Owns the Data? should be on the desk of every business exec, CIO, Senior IT Manager, and anyone providing, receiving, or affected by IT services within an organization. Information management has become entrenched in every facet of business operations and is a key source of competitive advantage. Recent research results, along with related studies and models on customer service, provide the foundation for a holistic capabilities assessment model for measuring Internal Customer Relationship Management (IntCRM)?a model created and developed by Dr. Eichorn and presented herein?serves as a comprehensive tool for examining an organization's business and IT integration capabilities and provides quantitative and visual evaluation of the key criteria to determine how an organization is measuring up in

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Reviews - What do our customers think?
An Implementation Manager or Leaders must read!  Mar 1, 2008
Dr. Frank Eichorn's Internal Customer Relationship Model (IntCRM) is a practice that is highly effective in meeting today's functional business unit and IT integration hurdles. This book is a must read for any Operations Manager of Project Leader looking to mitigate the difficulties facing most organizations when it comes to systems integration. Dr. Eichorn's smooth writing style coupled with "real life" applicable examples made this a positive reading, but more importantly, a positive learning experience. Highly recommended reading for a person faced with mitigating integration in their organization.
Business and IT Integration  Feb 27, 2008
This book gives you a complete understanding of IntCRM and provides you with the tools necessary to assess your own organization's IntCRM. Dr. Frank Eichorn walks you thru each of the five key dimensions of the IntCRM model. He even provides you with a list of survey questions. Assessing my organization was easy with Dr. Frank's help! His recommendations are excellent. We are well on our way to removing the barrier between IT and the business units! A must read.
You Can Own the Data  Feb 26, 2008
First, many of us do not realize that there exist a barrier between IT and business processes. Second, once you acknoledge the exclusion, then get the book; because, it helps you undestand how resolve the separation, and utilize IT as an organizational competitive advantage. Plus, the book is simple to read and understand. Well done!!
Great frameworks for business architecture  Feb 28, 2006
I am always looking for fresh and innovative methods for our company to help clients. Dr. Eichorn's frameworks are comprehensive, and I use them in business architecture discussions. Horizontal collaboration is my favorite section.
great buy  Oct 2, 2005
This is the best book I ever read in this area.

The book address the critical issues of how to sucessfulluy integrate IT effort with business needs, which I am sure is a desire but struggle for many companies.

Combining his many years of sucessful practical experience in manageing IT group in one of the largest finanicial institutions and his doctor research, Frank shows us how to achieve better IT and business integration.

For every business execs
-who want to leverage IT technogloy better to boost the bottom line and
every IT manager
-who want to achieve a better business and IT integration, the book is a great read.

If their entire team could read and implement the ideas and notions in te book , much more efficiency and productivity will be achieved with much less money.


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