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Return Policy [Paperback]

By Snyder Michael (Author)
Our Price $ 12.74  
Retail Value $ 14.99  
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Item Number 383210  
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Item Specifications...

Pages   368
Est. Packaging Dimensions:   Length: 8.3" Width: 5.4" Height: 1"
Weight:   0.8 lbs.
Binding  Softcover
Release Date   Jun 1, 2009
Publisher   Zondervan Publishing
ISBN  0310277280  
EAN  9780310277286  
UPC  025986277284  

Availability  0 units.

Item Description...
While novelist Willy avoids conflict by distorting the truth, Ozena cares for her twelve-year-old disabled son, and homeless Shaq struggles to piece together the missing elements of his life while assisting a mission priest.

Publishers Description
In his second book, novelist Michael Snyder introduces us to three very unusual and distinct voices all torn by tragedy: Willy Finneran, washed-up genre novelist with an espresso maker that just won't die and a habit of avoiding conflict even if it means putting the truth on a sliding scale. Ozena Webb, single mother and Javatek's top customer service representative. She spends every evening playing board games with her twelve-year-old son who is mentally crippled from an early childhood accident. Shaq, a small and scraggy homeless man with trauma-induced blank spots on his memory, trying to piece together the story of his life while assisting Father Joe at the Mercy Mission. As their stories intersect, the narrative vacillates between hope and naivete, comic relief and postmodern ennui. Startling in its authenticity, this unforgettable novel reveals that no matter how far one has strayed from hope, there is always a way to return.

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More About Snyder Michael

Register your artisan biography and upload your photo! About The Authors Author Michael T Snyder Michael T. Snyder is a graduate of the University of Florida law school and he worked as an attorney in the heart of Washington D.C. for a number of years. Today, Michael is best known for his work as the publisher of The Economic Collapse Blog (http: // Michael and his wife, Meranda, believe that a great awakening is coming and are working hard to help bring renewal to America. Author Barbara Fix Barbara Fix is the author of Survival: Prepare Before Disaster Strikes and hundreds of preparedness-related articles under the pen name Survival Diva. You are invited to visit Barbara's blog, http: // for current news impacting preparedness and common sense, budget-friendly tips designed to get you prepared without breaking the bank.

Michael Snyder currently resides in Spring Hill. Michael Snyder was born in 1965.

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Product Categories
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Reviews - What do our customers think?
Silly plot, but nice character development, and likeable  Feb 3, 2010
I'd never have finished this book were it not part of the Vine program, and I wanted to be able to review it, but having gotten through it I liked it enough that I may read Snyder's first book.

The important thing to remember is that this is a love story - about different kinds of love, and friendship. It's to the author's credit that much of it feels believable, though there's not all that much 'development' - much of it seems to spring forth almost fully developed.

The strong point is clearly character development: All of the major players are deftly presented and they all feel real.

I think the weak points are pacing and plot. There are too many times when I felt myself thinking, "Will you just get on with it!" And much of the plotting isn't believable, though in this kind of book that's not really essential.

All in all, a nice read, if you're willing to get through it.

Touching  Feb 1, 2010
I was actually pretty skeptical about this book when I selected it. For one thing, it is published by Zondervan, who are known for their religious books. Furthermore, the topic and the nature of the book make it sound like it was going to be really likely that God and Jesus would play much larger roles. As you might guess from my other reviews, this is not a subject that I personally find especially entertaining. Fortunately, the religious aspect was pretty low-key and, when it shows up, not preachy and makes sense for the characters.

The plot, as many others have harped upon, is pretty bizarre. It starts off with a man in a homeless shelter who can't remember his past, an English teacher who used to write novels and doesn't anymore, and a woman who answers phones for a living when she isn't taking care of her mentally handicapped son and trying with every fiver of her being to avoid telling an untruth.

By the end of the story, the lives of these three individuals will intersect in was that are often bizarre, but always entertaining (particularly when one of them ends up in court).

The ending certainly is deus ex machina, which seems to be part of the problem that people seem to have had. While I saw many aspects of it coming, some of it was certainly surprising. I don't think that most of the people saw any of it coming, and it could feel a bit contrived if you didn't, and perhaps even if you did. If the characters didn't grab you, then the plot probably wouldn't really carry the story on its own.

Although there is a plot here, the characters are really what is driving the story, which is as it should be for what is, essentially, a story about people.

There is Willy, the genre hack turned English teacher at a small college (or is it Vanderbilt???) and his friend Doug the ostensibly homosexual black man keeping Willy's job for him, despite Willy's turning his life into shambles. There are the Judge and Father Joe, alumni of a local high school who enter Willy's life when he accidentally commits a hit-and-run. Ozena, a telephone receptionist who cannot tell a lie, even a socially graceful one, for reasons that remain mysterious, and is trying to simultaneously get a promotion and avoid her boss's advances, despite this handicap. And then there's Shaq, who cannot remember the past that he would be unable to live with if he could. These are not so much characters as they are people.

Refreshingly, however, we are never forced to feel like this is biography mawkishly pretending to be fiction. Which makes this book even better.

The story is set in Nashville, Tennessee. It doesn't seem to be integral to the story, but it is nice that it is set there, because I almost never see books set in such places. Too often, it is either LA, New York, Chicago. This was nice and different, even if the setting didn't really contribute directly to the story line.

The overarching theme of this book is that those who have fallen may, just may, get a second chance. While this theme is not particularly warm and dear to my heart, the book was good enough to overcome just how trite this is. Truly a hallmark of literature.

Point of View:
The story alternates between three points of view. The first is Willy, who is the English teacher/former novelist who is just trying to manage his life on a day-to-day basis. The second is a homeless man with no memory who has been nicknamed Shaq due to his obsessive mechanism for building up the will to make major decisions in his life (shooting free throws...badly). Third is Ozena, the unmarried mother of Lloyd Jr., a mentally handicapped child who managed to survive a horrible accident. While several reviewers giving this a low rating have claimed that the voices are indistinguishable, I find this to be a ridiculous statement. Instead, each character had their own voice, which is both difficult and critical for this kind of work.

The aesthetics of the story were not fantastic, but there was nothing shoddy about them either. They were certainly serviceable.

I was honestly and truly impressed by this book. Not to mention surprised, considering my initial estimation of it. It was warm and touching. A pleasant read. I can't help but take a moment here to contrast this novel with another that I was reading at the same time, Michael Mewshaw's awful "Lying with the Dead". Reading the two books at the same time, even accidentally, was a disservice to both, as it distorted my enjoyment of this book as Mewshaw's trash sucked away the enjoyment that this book deserved.

Grade: A-

A Hallmark Card in book form  Jan 28, 2010
I have mixed feelings about how to review this book. I personally am not into Christian genre storytelling. The story was too much like a Hallmark Hall of Fame family drama. (Hallmark- buy the screenplay rights) It was sweet with a wonderful moral and you knew no matter what everything was going to work out in the end. Lassie would arrive in time and little Timmy would be saved from the well. My parents and most any good solid Christian folk would find this heartbreaking, heartwarming and generally a very satisfying read. If you love these type movies and if they make you feel good, this is your book.

Many reviewers have criticized this book as being confusing because it's told from the internal perspectives of several persons and the plotline/back-story was inconsistent. I don't see this as a problem since this author writes character driven stories, not plot driven ones. He is quite good at this craft, encouraging you to drop into and become comfortable with each individual perspective. The fact that the timelines and perspectives of each person don't always mesh gives this devise more authenticity. Finding plot and perspective inconsistencies, faults the author for an obvious intentional device, as if he didn't know these were there...

The Christian, searching for meaning perspective, and obvious beliefs of the author are why you know fairly soon that all of the coincidences will work out, guided by the divine loving hand that sees every sparrow fall. If I shared this belief the book would have been perfect, however, for me I'd give it 4 stars for writing and take away 2 for me personally for not telling me that it was a Christian treacle parable on the cover.
A tale of love, lost connections, unexpected friendships, and an espresso maker who won't leave Willy alone  Jan 26, 2010
"Return Policy" by Michael Snyder is told from three points of view, bringing together a cast of characters you won't soon forget.

Willy Finneran in the main character. He's the author of a series of failing dective novels working as a teacher for a day job. His ex has left him and taken his toothbrush, but leaves him an espresso maker from hell that refuses to quit working, even after being hit by an SUV and submerged in the bathtub. After a hit-and-run accident involving a badger, Willy is sentenced to do community service while living in a homeless shelter. Oh, and to make him even more interesting, Willy is a heart transplant reciepient who falls instantly asleep when he hears anything in the key of E-flat.

Ozena is a customer service rep at Javatek, and the one who answers the phone when Willy calls to request they kill his coffee maker. Ozena is a single mother raising a child with special needs, kept busy with board games and fending off her boss's dinner invitations.

Shaq is a homeless man in Nashville who tries to weave everyone he meets into his swiss cheese past, since he remembers very little about his actual life before Father Joe takes him into the shelter. He is NOT a Willy fan.

This novel is downright hiliarious most of the time, but it plays the ole heartstrings too. A tale of love, lost connections, unexpected friendships, and an espresso maker who won't leave Willy alone.
Quite a struggle for me to finish  Jan 22, 2010
I could load up this review with spoilers in order to point out the inconsistencies and problems I had with the book, but other reviewers have done an able job of that so I am not going to take the time. I am coming down on the side of readers who found this book contrived and confusing. A shaky plot can make it if the characterizations are great, and in that area, this book certainly had promise. But the changing first person narration was unconvincing because every character sounded the same. Ozena is a woman, a customer service rep at a coffeemaker company with a handicapped son and alarmingly flip attitude about life. Why do her passages sound so similar to the narration done by Shaq, a homeless man with a neurological disorder that makes him recognize complete strangers? Willy and Joe are more interesting characters (though Joe is only observed, he doesn't narrate) but the flip, cynical humor is dulling. Yes, God cracks a lot of that open for Willy, but the plot contrivances were just too hard to take, even with the idea of divine providence behind them. I mean, why would a judge sentence a man to a homeless shelter for running over an animal that was running loose in the road? Why would a father let an infant drown, even if he was drunk? And so on and so on and so on. This is not a book I enjoyed or wanted to finish. It took me weeks to get through it, and I can generally read a book in two days. I recommend that you skip it.

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