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Resolving Personal and Organizational Conflict: Stories of Transformation and Forgiveness [Hardcover]

By Kenneth Cloke (Author) & Joan Goldsmith (Author)
Our Price $ 63.60  
Item Number 147693  
Buy New $63.60

Item Specifications...

Pages   224
Est. Packaging Dimensions:   Length: 9.18" Width: 6.08" Height: 0.81"
Weight:   1 lbs.
Binding  Hardcover
Release Date   Sep 1, 2000
Publisher   Jossey-Bass
ISBN  0787950602  
EAN  9780787950606  

Availability  68 units.
Availability accurate as of Oct 22, 2016 07:53.
Usually ships within one to two business days from La Vergne, TN.
Orders shipping to an address other than a confirmed Credit Card / Paypal Billing address may incur and additional processing delay.

Item Description...
Learn how personal and organizational conflicts can be resolved by listening closely to the 'stories' people tell when they are in conflict, understanding why people tell their stories in the ways they do, and creating a third story that brings them together. This visionary book is written by Kenneth Cloke and Joan Goldsmith, two renowned mediators, who have used the narrative structure method successfully in their own mediation practice to move people in conflict from stubbornness, hostility, and fear to openness, collaboration, and forgiveness. Focusing on the transformative power of stories, Resolving Personal and Organizational Conflict includes an array of case studies from the authors' first-hand experience with thousands of clients. These case studies include the perspectives of all the parties in the conflict and cover a wide range of conflicts and disputes.

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More About Kenneth Cloke & Joan Goldsmith

Register your artisan biography and upload your photo! KENNETH CLOKE is a mediator, arbitrator, consultant, and trainer specializing in resolving complex multiparty conflicts. JOAN GOLDSMITH is a management consultant and educator specializing in leadership development, organizational change, conflict resolution, and team building.Cloke and Goldsmith are the authors of Resolving Conflicts at Work and the forthcoming Mediating Dangerously, both from Jossey-Bass.

Kenneth Cloke currently resides in Santa Monica, in the state of California. Kenneth Cloke was born in 1941 and has an academic affiliation as follows - Center for Dispute Resolution, Santa Monica, California Santa Monica,.

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Reviews - What do our customers think?
Resolving Personal and Organizational Conflict  Sep 15, 2005
I was required to read this book for a basic mediation workshop. While I probably would not have read it otherwise, I am glad that I did! Many of the situations I have encountered were addressed in the book and the manner in which they were handled provided me with many more options than I would have devised alone!
Stories to resolve by...  Jun 29, 2001
Resolving Personal and Organizational Conflict addresses the struggles we all go through, from one time or another, in our personal interactions with others. The authors guide the reader through conflicts they have mediated, from the organizational to the feuding next-door neighbors, vis-à-vis stories of these conflicts and how they successfully or not so successfully mediated them. Cloke & Goldsmith do not profess to have all the answers to conflict resolution and state this throughout their text. They offer that through conducting mediations, they themselves are learning more about the mediation process. It is in this spirit, the spirit of learning and discovering for oneself the possible answers/solutions to a problem or situation, that makes this book so worthwhile. Their insights range from mediations where true resolution simply cannot be achieved but new policies or guidelines can be implemented as an outcome of the conflict to prevent it from occurring again, to openly discussing potentially explosive issues (based on past experiences) in the early stages before they do in fact become full-blown conflict. Cloke & Goldsmith do not hold back any punches in this text, they tell each conflict story just as it was, no sugar coating here, and in so doing, bring the reader right into the picture with them. Chapter 5 in this book had just such an impact on me, so much so, that I made copies of it for several individuals involved in my own work situation to review. A picture may be worth a thousand words, and in the case of this style of text, that of learning through honest and real stories, then a story may indeed be worth a thousand pictures...

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