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Offers advice on developing solutions that avoid blame to address such issues as how to improve a situation, recognize individual contributions, and emphasize personal solutions in order to improve service, teamwork, and adaptability.
Now, more than ever, the absence of personal accountability in our culture is a problem that has led to a proliferation of shunning responsibility, blaming others, and playing the victim. In times of political and social upheaval around the world, it appears that few are immune, as they look to explain-and complain-about the state of our affairs. This remarkable and timeless book gives a practical and inspiring message for putting personal accountability into daily action, with astonishing results.
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