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Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know [Hardcover]

Our Price $ 25.50  
Retail Value $ 30.00  
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Item Number 292793  
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Item Specifications...

Pages   288
Est. Packaging Dimensions:   Length: 1.25" Width: 6.25" Height: 9.5"
Weight:   1.3 lbs.
Binding  Hardcover
Release Date   Aug 25, 1998
Publisher   Bard Press
Age  82-68
ISBN  188516730X  
EAN  9781885167309  

Availability  6 units.
Availability accurate as of Oct 23, 2016 11:31.
Usually ships within one to two business days from La Vergne, TN.
Orders shipping to an address other than a confirmed Credit Card / Paypal Billing address may incur and additional processing delay.

Item Description...
Proving that loyal customers are better than satisfied ones--since the latter will shop anywhere--a sales staff trainer shows readers how to produce customer loyalty through a fresh approach to customer service and how to turn customers into salespeople. Tour. IP.

Publishers Description
Windows.NET is the latest version of Microsoft's flagship network operating system. Exam 70-278, Managing a Microsoft Window's.NET Network Environment, is a required networking operating systems exams for the MCSA certification, and can be applied as an elective for the MCSE certification. This exam does not replace the Windows 2000 version (70-217), as Microsoft has decided to allow both the Windows 2000 and Window .NET Server tracks of the MCSA and MCSE programs to run concurrently. This study guide for individuals preparing for the Managing a Microsft Windows .NET Network Environment exam is accompanied by a CD which contains hundreds of sample exam questions, electronic flashcards for PC, Pocket PCs and Palm handhelds, along with the entire book on PDF.

Buy Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know by Jeffrey Gitomer from our Christian Books store - isbn: 9781885167309 & 188516730X

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More About Jeffrey Gitomer

Register your artisan biography and upload your photo! NIKITA KOLOFF is a retired former World Heavyweight Champion wrestler and motivational speaker who delivers hundreds of professional addresses to companies and individuals annually.

JEFFREY H. GITOMER is a leading authority on sales and customer service whose clients include IBM, AT&T, Coca-Cola, and Hilton Hotels, among others. He is also the author of the syndicated weekly newspaper column Sales Moves, and author of the bestselling book The Sales Bible, also available from Wiley.

Jeffrey H. Gitomer currently resides in Charlotte, in the state of North Carolina.

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Product Categories
1Books > Subjects > Business & Investing > General   [33865  similar products]
2Books > Subjects > Business & Investing > Industries & Professions > Customer Service   [286  similar products]
3Books > Subjects > Business & Investing > Management & Leadership > Management   [5770  similar products]
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Reviews - What do our customers think?
Easy read and to the point  Sep 3, 2008
The author has a good understanding of what customers want, what customers demand. It's an easy read with solutions to day to day challenges.
Are your customers satisfied, or loyal?  Jul 25, 2008
The difference between a satisfied customer and a loyal customer is; one MIGHT do business with you again and MIGHT refer others to you, the other WILL do business with you again and CAN'T WAIT to tell others about your business. Of course this is just one of the many differences between a satisfied and a loyal customer. There are many others. Loyal customers cost less, because they are worth more!

Sales guru Jeffrey Gitomer's book, CUSTOMER SATISFACTION IS WORTHLESS: CUSTOMER LOYALTY IS PRICELESS, details these and many other differences that are critical to your business. The beautiful thing about it is, mediocre, or even less than mediocre has become the norm, so when you make just minimal effort at building customer loyalty, your business will literally stick out like a sore thumb. It's so easy in today's business climate to be head and shoulders above your competition.

I've never been a big fan of the way Gitomer lays out his books. Essentially this is a 200-page lesson in a 300-page format. I find it a little annoying sometimes when a page is filled with only eight or ten giant sized words, but must say the book does flow well and is very easy to digest.

I was also pleased to find some very interesting reading on related topics such as company mission statements. Gitomer includes several of these topics one may not initially associate with building customer loyalty, but yet, in their own way, play integral parts in your overall company focus on customer relationships.

I guess the easiest way to summarize this book is this; building customer loyalty is not that difficult, but it does take commitment and effort, coupled with direction and process. You furnish the first two, Gitomer has furnished the rest in this book.
Customer Satisfaction is Worthless Customer Loyalty is Priceless  Jul 3, 2008
I would highly recommend this book if you are looking to change your organization from Customer Satifaction to Customer Loyalty. This book is easy to read and helps you understand what Customer Loyalty really is. I would suggest it for any one wanting to better understand how to keep customers. I feel it is a must read for anyone that interacts with the public.
the best service  Jun 23, 2008
the book is a roadmap to better understand the importance of the customer loyalty and how get it.
It is simple and useful for real life. it is a must for service organizations
Fantastic mini-course on developing service related loyalty  Jun 8, 2008
Jeff has done it again!
He has a habit of writing books that go beyound common sense and deal with content applicable to all types of businesses.
This book is of course no exception and should be considered a must read for managers and salesmen and all types of professionals who value having an extraordinary relationship with their customers, clients, guests and patients. (an extraordinary relationship usually translates into an extraordinary income!!!!)

Write your own review about Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know

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