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Crucial Conversations: Tools for Talking When Stakes are High [Paperback]

By Kerry Patterson (Author), Joseph Grenny (Author), Ron McMillan (Author), Al Switzler (Author) & Stephen R. Covey (Author)
Our Price $ 14.41  
Retail Value $ 16.95  
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Item Number 161048  
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Item Specifications...

Pages   256
Est. Packaging Dimensions:   Length: 9.02" Width: 6.07" Height: 0.63"
Weight:   0.78 lbs.
Binding  Softcover
Release Date   Jun 18, 2002
Publisher   McGraw-Hill
ISBN  0071401946  
EAN  9780071401944  
UPC  639785337515  

Availability  0 units.

Alternate Formats List Price Our Price Item Number Availability
Library Binding $ 33.05 $ 28.09 1990754 In Stock
Paperback $ 16.95 $ 14.41 161048
Item Description...
Offers techniques for communicating effectively in difficult and important situations to achieve positive results.

Publishers Description
Foreword by Stephen R. Covey,Author of The 7 Habits of Highly Effective PeopleA PAPERBACK ORIGINAL"Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."--Dain M. Hancock, President, Lockheed Martin AeronauticsA powerful, seven-step approach to handling difficult conversations with confidence and skill"Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence.

Buy Crucial Conversations: Tools for Talking When Stakes are High by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler & Stephen R. Covey from our Christian Books store - isbn: 9780071401944 & 0071401946 upc: 639785337515

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More About Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler & Stephen R. Covey

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Joseph Grenny, Kerry Patterson, David Maxfield, Ron McMillan, and Al Switzler are the leaders of VitalSmarts, an innovator in best practices training products and services that has taught millions of people worldwide and that has worked with more than 300 of the Fortune 500 companies.

Kerry Patterson was born in 1946.

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Reviews - What do our customers think?
Good Tools for Tough Conversations  Jun 9, 2008
A very good book with lots of specific, helpful tools to help you navigate difficult, emotionally-charged, conversations. I was a little put off by all the cute acronyms summarizing various steps along the way - CRIB, STATE, AMPPP, etc. - but in total agreement with their main points that in order to get people to add to the pool of meaning, you have to help them feel safe.

People interested in this topic should also look at the Glaser's book "Be Quiet, Be Heard" which covers similar material and presents models that I found are more intuitive and therefore easier to remember.
Crucial Conversations A Must  May 2, 2008
I feel this book can help with Crucial Conversations at home as well as in the workplace. If applied, it can improve basic interpersonal relationships and improve your life as well as those around you. Excellent, easy to read and understand, and gives the hows to put into practice.
Life changing book  May 1, 2008
I wasn't really sure what to expect going into this book. I was simply reading it because a friend recommended it as a help for some of the team unity problems I was facing.

"Crucial Conversations" was a life-changer for me because it gave really practical ways on how to step up to the plate and resolve communication conflicts. I believe that it's already helped in the way I view everything that I spit out of my mouth - not to mention how I simply now observe dialog.

I would strongly recommend this book for people who are stepping into a leadership role for the first time - regardless if they consider themselves excellent at gritty dialog or not.

"Crucial Conversations" is also really useful for newlyweds who are learning the ropes to developing a solid foundation in their relationship.

This book was a lot of fun to read, as I laughed often realizing how the authors were describing me to a "T" (and I'm one who would consider themselves pretty stinkin' good at dialog). I'm sure I'll be going back to it time and time again in the near future.
Management Development - conversational conflict  Apr 20, 2008
As with many of these management development books, there are many pages just making up pages!

However the content is excellent and will be very helpful to those who regularly work in challenging environments, or even in their homelife where conversations just seem to run away or not get results.

If you find this book useful - consider books on Question Thinking also.
Ready to walk out the door and never return? Read this book before you do  Apr 3, 2008
This book quickly became a priceless asset in my toolkit.

You'll want to know that the writing style in this book makes the author's ideas very easy to understand. Their concepts are made very solid with thorough description and multiple examples. Every tip and technique is almost immediately applicable at some level or another in your everyday life, whether at home, business or a party.

The ideas and techniques in this book will help you create opportunities to talk about even the most uncomfortable topics with the most challenging people under the least ideal circumstances, and still have a shot at a win-win experience.

The biggest compliment I can give to the authors is that their work offers a doorway to empowerment in communication. Understanding and using these concepts can mean the crucial difference in your success in environments where communication is challenging and failure can result in dangerous consequences.

One of the most amazing aspects is that the person you are talking with does NOT have to have the same skill set in order for your conversation to be successful. Your understanding and use of the ideas and techniques in Crucial Conversations will be what's needed to get both of you there.

I think that one of the most beneficial aspects of this book is that the information can be used to create amazing relationships with other people using verbal communication.

I offer consultation services to both individuals and organizations and I've found the tips priceless at every level. Emotions often run very high when it comes to animals and it's imperative on so many levels to ensure that what you need to say, does get said and the audience remains receptive to it. When people come to you for help, you not only need to really understand the subject and technical aspects, but you need to get the ideas to your client in a manner that allows them to be part of a conversation with you, not just a student. You can create an environment where that is possible after you've read Crucial Conversations.

Just knowing what you want out of the conversation is often helpful enough, but being able to identify whether it is content, a pattern or a relationship issue also proves valuable.

My recommendation would be to practice the skills, in addition to reading the book. Truly practice. The act of engaging and experiencing the concepts brings you to a completely higher level of understanding and just adds to your odds of a successful conversation when the stakes are high.

I wonder what widespread knowledge and use of Crucial Conversations would do to reduce our divorce rate, or the lawsuit happy activities of America?

When you are at the point where you want to walk out the door and never return, this crucial information could bring you back from the edge. You won't be disappointed that you bought this book, or invested the time to read it and practice what it teaches.

Write your own review about Crucial Conversations: Tools for Talking When Stakes are High

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