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Creating Great Visitor Experiences: A Guide for Museums, Parks, Zoos, Gardens, and Libraries [Paperback]

Our Price $ 33.96  
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Item Number 369972  
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Item Specifications...

Pages   207
Est. Packaging Dimensions:   Length: 0.5" Width: 6.75" Height: 8.75"
Weight:   0.75 lbs.
Binding  Softcover
Release Date   Jun 30, 2007
Publisher   Left Coast Press
ISBN  1598741691  
EAN  9781598741698  

Availability  0 units.

Item Description...
Museum and other non-profit professionals have begun to realize that the complete visitor experience is the key to repeat attendance, successful fundraising, and building audience loyalty. Taking lessons learned by successful experience-shapers in the for-profit world, Stephanie Weaver distills this knowledge for museums and other organizations which depend on visitor satisfaction for success. Is your institution welcoming? Are the bathrooms clean? Does the staff communicate well? Are there enough places to sit? These practical matters may mean more to creating a loyal following than any exhibit or program the institution develops. Weaver breaks the visitor experience down to 8 steps and provides practical guidance to museums and related institutions on how to create optimal visitor experiences for each of them. In a workshop-like format, she uses multiple examples, exercises, and resource links to walk the reader through the process.

Buy Creating Great Visitor Experiences: A Guide for Museums, Parks, Zoos, Gardens, and Libraries by Stephanie Weaver from our Christian Books store - isbn: 9781598741698 & 1598741691

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More About Stephanie Weaver

Register your artisan biography and upload your photo! Stephanie Weaver is a consultant to commercial and non-profit organizations on marketing, branding, and the customer experience, and creator of the concept EXPERIENCEologya[. With a background in film and public health, she has spent over fifteen years developing programs, exhibitions, special events, and conducting visitor studies at major museums, including the Chicago Childrenas Museum, Chicago Botanic Garden, and San Diego Zoo. She is principal in the firm Experienceology, which works with businesses to create memorable customer experiences.

Stephanie Weaver was born in 1961.

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Product Categories
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Reviews - What do our customers think?
A simultaneously inspiring and practical book  Jul 10, 2008
I highly recommend this book. Not that I could fully mine its wisdom in the short time I've owned it, but I think it is excellent.

It is simple and direct, and does not take years and years of customer service training to understand. It is grounded in sound theory about how museums, zoos, and other attractions actually work and how guests interact with those places (and each other in those places). Most importantly, the author approaches the entire work from the viewpoint of guests. I know that sounds simple, but her approach disarms some of the traditional barriers to building great guest service by framing the entire book the way she does.

The book is oriented toward action, versus often unfruitful and empty intellectual exercises.

It is by far one of the best works on the subject I've seen.
A must-read for museum staff and volunteers  Nov 9, 2007
CREATING GREAT VISITOR EXPERIENCES is an easy-to-use handbook, providing structured steps for making museums (and like institutions) more welcoming and rewarding for all. Packed with inspiring examples and useful ideas, Stephanie Weaver's book is a must-read for staff and volunteers.
How a great customer experience can build any business  Jun 26, 2007
This book will be a real eye-opener to any business owner, not just museums, parks, zoos, etc. The customer is in your control, as the author aptly points out, from the time he gets out of his car in the parking lot and sees the first signs for your business until he leaves. Does he notice trash outside the door? Is the restroom clean...and, more importantly, is the restroom pleasing? Are your employees helpful, pleasant and not over-bearing? Can he easily use your signs to find his way around? Everything affects your customers' "experience" and the greater the experience, the more repeat business you will have. An entertaining read for anyone in business!

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