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12: The Elements of Great Managing [Hardcover]

Our Price $ 22.06  
Retail Value $ 25.95  
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Item Number 385234  
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Item Specifications...

Pages   237
Est. Packaging Dimensions:   Length: 9.3" Width: 6.5" Height: 1.1"
Weight:   1.3 lbs.
Binding  Hardcover
Release Date   Nov 1, 2006
Publisher   Gallup Press
ISBN  159562998X  
EAN  9781595629982  

Availability  50 units.
Availability accurate as of Oct 23, 2016 04:05.
Usually ships within one to two business days from La Vergne, TN.
Orders shipping to an address other than a confirmed Credit Card / Paypal Billing address may incur and additional processing delay.

Item Description...
Combines the results of interviews with employees and managers from around the world with research in psychology, game theory, and other fields to explain how to apply an understanding of human nature to promote a company's success.

Publishers Description
12: The Elements of Great Managing" is the long-awaited sequel to the 1999 runaway bestseller "First, Break All the Rules." Grounded in Gallups 10 million employee and manager interviews spanning 114 countries, "12 "follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world. Authors Rodd Wagner and James K. Harter weave the latest Gallup insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology, and economics. Written for managers and employees of companies large and small, "12" explains what every company needs to know about creating and sustaining employee engagement

Buy 12: The Elements of Great Managing by Rodd Wagner & James K. Harter from our Christian Books store - isbn: 9781595629982 & 159562998X

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More About Rodd Wagner & James K. Harter

Register your artisan biography and upload your photo! Rodd Wagner is a former Gallup employee.
James K. Harter, Ph.D., is chief scientist for Gallup s international workplace management practice and coauthor of Manage Your Human Sigma, published in the Harvard Business Review. Dr. Harter has authored or coauthored more than 1,000 research studies for profit and nonprofit organizations. Some of this research has been popularized in the business bestsellers First, Break All the Rules, and How Full Is Your Bucket? and in academic articles, book chapters, and publications such as USA Today, The Wall Street Journal, and The New York Times. He lives in Omaha, Nebraska."

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Product Categories
1Books > Subjects > Business & Investing > General   [33865  similar products]
2Books > Subjects > Business & Investing > Management & Leadership > Management   [5770  similar products]

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Reviews - What do our customers think?
Average  Jun 14, 2008
Nutshell review - An average follow on book to First, Break All the Rules. Really nothing that new or revolutionary not already covered or implied in the original work.
Comprehensive, Innovative, Helpful  Apr 20, 2008
This book, based on the extensive research and data collected by Gallup, gives a great help for managing an operation or a team. Currently I am engaged in a hotel takeover and we will be conducting the Gallup review in a few weeks. This book helps to focus on the important factors while giving hints and examples of how to improve productivity, employee and guest satisfaction and how to create a work environment pleasant for all parties. It is structered well and easy and fst to read. Is a must for everyone in a leading position.
Great guide for lower level managers  Apr 10, 2008
There are a few good books on supervision, and a lot of impractical but "brilliant" books on "leadership" but this is the first that I've read that I could really apply to my job. I wish the three crushing layers of bureacracy above me would read this book too. I like the empirical data and real names. That gives this book much more credibility than the average management book for me. It's also a good way to do a self-report card in my relationship with each employee. Some of them are demanding and now I think "what does she really need to do the job, and am I providing it" instead of just responding to complaints without any analysis of the underlying situation. Bottom-level / front-line staff can be very good at manipulating managers or conversely very good at making a manager so defensive that we can't reply to them. With this book in my toolkit, I can stay above the emotions of the workplace and either fix what needs to be fixed or send the employee to EAP.

My other two favorite books are Making Work Work by Morgenstern and Healing the Downsized Organization. They are also very practical.
"Top Shelf"  Mar 24, 2008
Basic principles, we easily overlook.
Helped me change the approach I use to involve staff in decision making.
Sensible information that can be applied to any level of leadership or management in any setting.
My coworkers have appreciated the change.
Excellent Material, but Redundant  Oct 31, 2007
Overall this is a great book. It's packed with good information, backed with solid research, great statistics, real examples and well written. Normally I'd give it a 5 star rating. When compared against other books in its genre, it's a great book and deserves your attention.

However, I found much of this book a rehash of the material in "First, Break All the Rules". The ideas are important enough that I went ahead and forced my way through the book. However I was definitely disappointed that the "Long-Awaited Follow-Up" as the cover advertises didn't really contain anything dramatically new that was not already covered in "First, Break All the Rules".

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